Welcome to MERS Customer Experience Portal
Manage your account
Create a new account and manage your existing account.
Submit forms
Submit your exploration and mining forms (Applications / Notices / Programs / Reports).
Track progress
Access your dashboard to monitor statuses, notifications and manage your applications and submissions.
Support resources
Access the MERS Customer Experience Portal support resources for assistance. Support Resources
Customer support
If you require assistance using the MERS Customer Experience Portal, please Submit Support Ticket
Mining register
Search the Mining Register. Search
Notice
MERS Portal Notice – MFA SMS Issue
We are currently experiencing an issue with Multi-Factor Authentication (MFA) SMS delivery for the MERS portal. Users may not receive verification codes via SMS at this time.
Our team is actively investigating and working to resolve the issue as quickly as possible.
Impact: Login access via SMS-based MFA may be unavailable.
We apologise for any inconvenience caused and appreciate your patience. Further updates will be provided as soon as more information is available.
MERS Support Line: 08 8429 4450
This line is intended for time-sensitive and/or critical issues and will be used to triage requests as high priority. Support requests made via the support line will also be logged in DEM’s ticketing system, allowing DEM to track progress.