MERS Portal Support

We are excited to introduce MERS Customer Experience Portal, the Department for Energy and Mining's (DEM) digital platform. 
MERS Portal is a customer facing interface will provide a modern, consolidated digital platform designed to make it easier for you to interact with DEM. 

Looking for answers? Check out our Frequently Asked Questions. 

Do you require urgent assistance? Please call our MERS Support line 08 8429 4450. If you have a non-urgent issue or a suggestion, please feel free to submit a support ticket— we’re here to help!

Portal Overview

• If this is your first time accessing MERS Portal, please watch Portal Overview

• How to create a new MERS Portal Account 
• How to setup and manage Multi-Factor Authentication 
• How to resetting your password 

• How to manage and invite Your employees 
• How to manage and invite Third Party Representatives 
• How to manage nominated contacts for your organisation 

• For a supporting information relating to the Maptaskr spatial tool, refer to
  • Summary instructions Providing Spatial Information 
  • Watch the recording Spatial Tool Demonstration