MERS Portal Support
We are excited to introduce the MERS Customer Experience Portal, the Department for Energy and Mining's (DEM) digital platform.
The MERS Portal is a customer-facing interface that provides a modern, consolidated digital platform, designed to make it easier for you to interact with DEM.
Looking for answers? Check out our Frequently Asked Questions.
Do you require urgent assistance? Please call our MERS Support line 08 8429 4450. If you have a non-urgent issue or a suggestion, please feel free to submit a support ticket — we’re here to help!
Portal Overview
- If this is your first time accessing the MERS Portal, please watch the Portal Overview (9:14 minutes)
Creating an Account
- How to create a new MERS Portal Account
- How to set up and manage Multi-Factor Authentication
- How to reset your password
Portal Access and Management
- How to manage and invite your employees
- How to manage and invite Third Party Representatives
- How to manage nominated contacts for your organisation
Spatial
- For supporting information relating to the Maptaskr spatial tool, refer to
- Summary instructions about Providing Spatial Information
- Watch the Spatial Tool video Demonstration (15:18 minutes)